Privacy Policy – Growshoppers

Introduction

Growshoppers respects your privacy and is committed to handling your personal data with the utmost care. This Privacy Policy explains how we collect, use, store, and protect your data, and what rights you have regarding the processing of your personal data.

This Privacy Policy applies to the website https://www.growshoppers.eu/ and all services provided by Growshoppers. By visiting our website and using our services, you agree to the terms of this Privacy Policy.

1. Data Controller

The data controller for your personal data under the General Data Protection Regulation (GDPR) is:

• GrowShoppers is operated by Pro3 GmbH

• Bergstraße 25, 52511 Geilenkirchen, Germany

• Email: [email protected]

• Phone: +49 176 34374931

2. Personal Data We Collect

We collect the following personal data when you use our website and services:

• Personal Identification Information: Name, address, email address, phone number

• Payment Information: Details related to payment for orders (such as payment method and billing address)

• Shipping Information: Information about your shipping address

• Technical Data: IP address, browser type, device type, data about your interaction with the website (e.g., pages visited)

• Cookies: We use cookies to enhance your user experience and collect data on how you use our website.

3. Purposes of Data Processing

We process your personal data for the following purposes:

• Processing and fulfilling orders

• Providing customer service and support

• Shipping orders and communication about them

• Improving our website and services (via analytical data)

• Sending marketing communications, if you have consented to this

• Complying with legal obligations (e.g., tax and consumer protection laws)

4. Legal Grounds for Processing

We process your personal data on the following legal grounds:

• Contract Performance: The processing of your data is necessary to fulfill a contract with you (e.g., processing orders).

• Legal Obligations: We process data to comply with legal obligations (e.g., tax requirements).

• Consent: In certain cases, we process data based on your explicit consent, such as for marketing purposes.

• Legitimate Interests: We process data based on our legitimate interests, such as customer analysis or improving our website.

5. Sharing Data with Third Parties

We only share your personal data with third parties when it is necessary for the fulfillment of the contract or to comply with legal obligations. This may include:

• Payment Service Providers for processing payments

• Shipping Partners for delivering your orders

• Marketing Partners (if you have consented to this)

We ensure that all third parties with access to your personal data comply with the requirements of the GDPR.

6. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected or as required by law. For example, if you place an order, we will retain your data for as long as necessary to process the order and comply with tax obligations.

7. Your Rights

You have several rights regarding the processing of your personal data:

• Right to Access: You have the right to know what data we process about you.

• Right to Rectification: You can request to correct any inaccurate data.

• Right to Erasure: You can request the deletion of your data, unless we are legally obligated to retain it.

• Right to Restriction of Processing: You can request the restriction of processing of your data, for example, if you dispute its accuracy.

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

• Right to Object: You can object to the processing of your data, especially if it is processed based on legitimate interests.

You can exercise these rights by contacting us using the details provided above.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data from loss, misuse, and unauthorized access. This includes using encryption for payments and restricting access to your data.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience and collect data on how you use the website. You can choose to disable cookies through your browser settings, but this may impact the functionality of the website.

For more information on how we use cookies, please refer to our Cookie Policy.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this document. We recommend that you regularly review this Privacy Policy to stay informed about how we protect your data.

11. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the following:

• Email: [email protected]

• Phone: +49 176 34374931

• Address: Bergstraße 25, 52511 Geilenkirchen, Germany