Introduction

GrowShoppers respects your privacy and handles your personal data with the utmost care. In this Privacy Policy we explain what data we collect, how we use, store and protect it, and what rights you have regarding your personal data.

This Privacy Policy applies to the website https://www.growshoppers.eu and all services offered by GrowShoppers. By using our website and services, you agree to the terms of this Privacy Policy.

1. Data Controller

The controller responsible under the General Data Protection Regulation (GDPR) is:

Pro3 GmbH – Trade name: GrowShoppers
Bergstraße 25, 52511 Geilenkirchen, Germany
Email: [email protected]
Phone: +49 176 34374931

2. Personal Data We Collect

We may collect the following personal data when you use our website and services:

• Identification data: name, address, email address, phone number

• Payment data: payment details (e.g. method of payment, billing address)

• Shipping data: delivery address

• Technical data: IP address, browser type, device type, usage data (pages visited, clicks)

• Cookies: to improve user experience and analyze website traffic

3. Purposes of Processing

Your personal data is processed solely for the following purposes:

• processing and fulfilling orders and payments

• shipping and customer communication

• customer service and support

• improving our website and services (analytics)

• marketing communications, if you have consented

• compliance with legal obligations (e.g. tax and trade regulations)

4. Legal Basis for Processing

Processing is carried out on the following legal bases:

• Art. 6(1)(b) GDPR: contract performance (orders, deliveries, payments)

• Art. 6(1)(c) GDPR: legal obligations (e.g. tax requirements)

• Art. 6(1)(f) GDPR: legitimate interest (e.g. IT security, web analytics)

• Art. 6(1)(a) GDPR: consent (e.g. newsletter, marketing, cookies)

5. Sharing of Data with Third Parties

We only share personal data with third parties if necessary or legally required, for example:

• payment providers to process payments

• shipping providers for order delivery

• IT and hosting service providers

• marketing partners (only with your consent)

If data is transferred outside the EU (e.g. to the USA when using Google services), this is done on the basis of standard contractual clauses or an adequacy decision by the EU.

6. Data Retention

We store personal data only as long as necessary or legally required:

• Order data: 10 years (tax and trade law requirements)

• Customer and contract data: until fully processed

• Marketing data: until you withdraw your consent

• Technical data (such as IP addresses): a few weeks

7. Your Rights

Under GDPR you have the following rights:

• Right of access (Art. 15 GDPR)

• Right to rectification (Art. 16 GDPR)

• Right to erasure (Art. 17 GDPR)

• Right to restriction of processing (Art. 18 GDPR)

• Right to data portability (Art. 20 GDPR)

• Right to object (Art. 21 GDPR)

• Right to withdraw consent at any time (Art. 7(3) GDPR)

You can exercise these rights by contacting us at: [email protected]

8. Data Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse and unauthorized access (such as encryption of payment data and restricted access).

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

• technical operation of the website

• analysis of usage (e.g. Google Analytics 4, anonymized IP addresses)

• personalized advertising (Google Ads Remarketing – only with consent)

You can adjust your cookie preferences at any time via the cookie banner on our website or through your browser settings. More details are available in our separate Cookie Policy.

10. Right to Lodge a Complaint

If you believe that we are processing your data unlawfully, you have the right to lodge a complaint with a supervisory authority. The competent authority for us is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW)
Kavalleriestraße 2–4, 40213 Düsseldorf, Germany

11. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. The most current version will always be available on our website.

12. Contact

For questions regarding the processing of your personal data, please contact us at:

Email: [email protected]
Phone: +49 176 34374931
Address: Bergstraße 25, 52511 Geilenkirchen, Germany