Warranty and Complaints Page
1. Warranty
Legal Warranty: You are entitled to a legal warranty of 2 years on new products. This means that if products are defective or fail to meet expected functionality, they will be repaired or replaced free of charge.
When Do You Have Warranty Rights? If the product does not match the description provided, or if it arrives defective, you have the right to a free repair or replacement within 2 years of purchase.
Exceptions to the Warranty: The warranty does not cover damage caused by misuse, accidents, wear and tear, or external factors outside of the manufacturer's control.
2. Complaints Procedure
Submitting a Complaint: You can submit a complaint via email to [email protected] or by mail to:
- GrowShoppers / Pro3 GmbH.
- Bergstraße 25, 52511 Geilenkirchen, Germany
What Should You Include? Please provide your order number, a description of the issue, and your contact details.
3. Resolution of Complaints
Possible Resolutions for Complaints: We offer repairs, replacement products, or refunds depending on the nature of the complaint.
Alternative Dispute Resolution (ADR): If your complaint is not resolved to your satisfaction, you can file a complaint with an ADR body or use the ODR platform of the European Commission.
4. Contact Information
If you have any questions, please contact us at:
- Email: [email protected]
- Phone: +49 176 34374931
- Mail Address: Growshoppers, Bergstraße 25, 52511 Geilenkirchen, Germany
Legal Information
This warranty is based on the German Civil Code (BGB) and the European Consumer Rights Directive. If a complaint is not resolved satisfactorily, you can submit it to an ADR body or the ODR platform.